Privacy Policy
Introduction
By using AVA services (https://hiava.io), you agree to these Terms and Conditions. AVA provides curated services accessible via QR codes at registered properties within the United Arab Emirates. The website https://hiava.io is owned, maintained, and operated by AVA, a company licensed in the UAE.
Country of Domicile and Governing Law
United Arab Emirates is our country of domicile. Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
Who Can Use AVA
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Guests: Services are exclusive to guests at registered properties for personal use during their stay.
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Hosts: Must provide accurate property details and facilitate QR code access.
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Service Providers: Must deliver agreed-upon services professionally and promptly.
Payments
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We accept payments via Visa and MasterCard, ApplePay and GooglePay in AED (United Arab Emirates Dirham).
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Cardholders must retain a copy of transaction records and adhere to merchant policies and rules.
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Services will not be provided to individuals or entities from OFAC-sanctioned countries.
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The displayed price and currency at the checkout page will be the same as the amount printed on the transaction receipt and the amount charged to the card.
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Payment confirmation will be provided by email upon successful transaction completion.
Refund and Cancellation Policy
Refunds will be credited to the original mode of payment and processed within 10 to 45 days, depending on the credit card issuing bank.
Refunds are applicable under the following conditions:
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The wrong product/service was delivered.
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The product/service was defective.
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The product/service was damaged in transit.
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The product/service was tampered with.
If no refund or cancellation policy applies to a service, this will be clearly communicated before the purchase decision.
Cancellations or replacements are subject to review and approval by the merchant.
Privacy Policy
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AVA will NOT store, sell, share, rent, or lease credit/debit card details and personally identifiable information to any third parties.
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Credit/debit card details will not be passed to third parties.
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We take appropriate steps to ensure data privacy and security through various hardware and software methodologies, but we cannot guarantee the security of any information disclosed online.
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We are not responsible for the privacy policies of third-party websites linked on our platform. You should contact those sites directly regarding their data handling.
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Our website policies and T&Cs may be updated occasionally to meet regulatory and operational requirements. Customers are encouraged to review them periodically.
Cookie Policy
To enhance user experience and ensure compliance, our website uses cookies. These cookies collect data to understand user behavior and improve services. By using the site, users consent to the use of cookies.
Product Delivery Policy
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Services are delivered digitally through the AVA platform at partner properties.
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Customers will receive confirmation of payment via email immediately after successful transaction processing.